FREQUENTLY ASKED QUESTIONS

LOCATION

What is the nearest International Airport to Grecotel Plaza Beach House?
‘’Ioannis Daskalogiannis’’ Chania International Airport is the nearest international airport to Rethymno where Grecotel Plaza Beach House is located.

How far from Rethymno Town, Chania International Airport and Heraklion International Airport is the hotel located?
- To Rethymno Center : 2.5 km (approx. 30 minutes walking distance)
- To Chania Airport ‘’Ioannis Daskalogiannis’’: 65 km (approx. 45 minutes)
-  To Heraklion International Airport  ‘’N. Kazantzakis’’ : 80 km  (approx. 90 minutes)

What are my transfer options from the airport to the hotel?
Guests staying in Grecotel Plaza Beach House may book a variety of luxury private transfer according to their reservation applicable charges might be occurred. 
Reservations department would be pleased to assist. E: [email protected]

What is the weather like in Rethymno?
Please be advised that the climate of Crete Island is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 9,5 °C (49 °F) in January to 25 °C (77 °F) in August.
From mid-March to May, the climate is mild and the rains are gradually become rarer.
From June to August, it almost never rains and the maximum temperature can reach 35/36 °C (95/97 °F), especially in July and August. Luckily, sea breezes blow, providing relief, at least when the heat is not excessive, and in any case, you can cool yourself in the sea.
In September and October, there may still be some rainy days. Even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to engage in indoor and outdoor activities in the resort or around the island.

What are the parking options at the hotel?
There is a parking lot close to the hotel.

What Time Zone is followed in Crete?
Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 28310 51505.

What is the payment and cancellation policy of the resort?
Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods while on the island?
Credit card/Debit Card payment as well as Cash payments are accepted on the island. As for credit cards VISA, American Express, MasterCard, Union Pay, Discover are accepted. For Cash payments, Euros (up to 500€ are accepted)

TRANSPORTATION

What is the standard mode of Airport transfer to Grecotel Plaza Beach House?
Grecotel Plaza Beach House organizes private Transfers for Arrival & Departure from and to  International Airport for all guests. The journey will be approximately 40-minutes to access the resort from the Airport. 

What types of vehicles are used for the airport transfers?
Our Luxury Transfers are private or semi-private according to the reservation terms. 
Vehicles we cooperate with are upon request:
Up to 3 passengers: TAXI SEDAN, MERCEDES E-CLASS, EQS 450 Plus 
From 4-14 passengers, MINI VANS: MERCEDES VITO, V-CLASS, SPRINTER

Is there a waiting time for the transfers to the resort?
There is no waiting time as private transport is available upon request and at an additional charge.

How can Rethymno Town be reached?
•    Taxi order is available 24/7 at the reception (waiting time from 10 - 20 minutes)
•    With a rental car/motorbike or bicycles , available option at the reception

DINING AND MEAL PLANS

Are all the restaurants operational?
Depending on seasonality the operation schedules of the restaurants may vary.

What is included in the Half Board meal plan?
Includes breakfast, lunch (In exchange of dinner) with buffet dinner at the House Kitchen restaurant.

KIDS GO FREE
No supplement is charged for kids at the Half-Board. 
Kids and babies' food is available.

What are the meal options for Children?
Our restaurant at the heart of the Beach House has available Kids Menus. Children aged over 12 years old are considered as adults.

Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager. Our staff is happy to lend a hand with warming baby bottles or baby food. 

Do we need to book the restaurants in advance?
It is not needed to make reservation at Kitchen House Restaurant.

Is there any dress-code for the Restaurants?
We follow a resort-casual dress code during dinner time at all our restaurants. 
Swimwear and flip-flops are discouraged at our restaurant.

Can we arrange a Private Dinner?
We can arrange Private Dinners with the beautiful view of the castle ‘’Fortezza’’ and the endless sea.

ACCOMMODATION

What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM

What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?
If you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Plaza Beach House guests to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?
Plaza Beach House provides you a luggage area where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of € 7,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

Is there a coffee or tea in the room?
All rooms are equipped with Tea & Coffee Facilities.

What is the size of the extra bed?
All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

Is it possible to arrange 2 x apartments next to each other?
If the booking is made in advance, we can certainly arrange two or more apartments next to each to other or the closest as possible according to the type and availability.

Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

How far is the Hotel from the Beach?
Plaza Beach House is located a few steps away from the main beach.

Can there be twin beds in the Two Bedroom Maisonette?
Yes, selected Two Bedroom Maisonettes can be modified to have twin beds in the second bedroom. Please let us know in advance about your request.

Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.

Is there a safety deposit box in the room?
All room types offer a safety deposit box.

What plug adapter do I need to bring with?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.

Is there an exchange office at the reception desk?
No, you may exchange cash notes at the airport in Euros.

Is there an ATM machine in the hotel premises?
There is an ATM machine located near Hotel.

Is the hotel accessible to Mobility Impaired Guests?
Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

Are pets allowed in the hotel?
Small pets (only dogs) up to 8kg are permitted in specific types of rooms (only Veranda Apartment), terms and conditions are applied and the resort must be contacted in advance. View Pets Policy> https://www.grecotel.com/pets-policy.html

WELLNESS

Do you have a salon at the SPA?
We do not have a salon at the Spa.

Do you have a Gym?
We have a fitness room.

Do you have a medical facility on the island?
We do have a public hospital, one private clinic on Rethymno town, along with an assigned 24/7 on call Resort doctor.

KIDS CLUB

Do you have a kid’s club?
We have a Children’s creative and educational facility called Grecoland.

What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.

Is it possible to book babysitting service?
Babysitting service can be booked for an extra charge under the following terms and conditions.
•    Guests are required to book baby-sitting services 24-hours in advance.
•    All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
•    If baby-sitting services are required for more than 3 hours, the babysitter can avail one meal from in-villa dining which will be charged to the guest.
•    For children below the age of 2, we allow one babysitter per child and for children above the age of 2 years, 2 children per babysitter at a time.
•    Each babysitter is assigned to a single room.
•    Rates and taxes are subject to change without prior notice.
•    The babysitter is chosen on best availability. We are not able to guarantee any specific requests such as gender, language or a specific Teammate. Teammates from Grecoland are available for babysitting duties outside of operational hours.

ACTIVITIES

What Types of Water Sports Activities do you have?
Watersports (nearby, extra charge): Watersports School & Scuba Diving, Pedal boats, Canoes, Water-Skiing.  

Do we have to pre-book Watersports or any Excursions?
We recommend to book Excursions a week prior to the arrival date to ensure availability. Soon after your arrival will also be possible to explore options and suggestions with our reception team. As for the watersports no pre-booking is required.
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